SONDELLI GUITARS WARRANTY INFORMATION

Sondelli Guitars is committed to providing exceptional quality instruments. Our warranty is designed to ensure your satisfaction and protect against any manufacturing defects. Please review the following warranty terms:

• Warranty Coverage:
  • Sondelli Guitars offers a limited one year warranty against defects in materials and workmanship for the original owner of the instrument.
  • This warranty covers any defects that arise from normal use of the product and does not include damage resulting from accidents, misuse, abuse, neglect, unauthorized repairs, alterations, or wear and tear.
  • The warranty does not cover any inconveniences or loss of use during the repair or replacement period.
  • Sondelli Guitars shall not be held liable for any consequential damages arising from the sale, use, or inability to use the product.
• Warranty Exclusions:
  • The warranty does not cover damage caused by factors beyond Sondelli Guitars’ control, such as improper storage, extreme temperatures, excessive humidity, or exposure to moisture.
  • Cosmetic issues, including surface finish, scratches, dents, or normal wear and tear, are not covered under this warranty.
  • Any modifications or repairs performed by unauthorized personnel will void the warranty.
• Warranty Claim Process:
  • To initiate a warranty claim, the original owner must contact Sondelli Guitars or an authorized Sondelli dealer/distributor.
  • Proof of purchase, such as a valid sales receipt or warranty registration, may be required to verify eligibility for warranty service.
  • Sondelli Guitars reserves the right to inspect and assess the instrument to determine if the issue falls under warranty coverage.
  • If the defect is covered by warranty, Sondelli Guitars will repair or replace the instrument at its discretion.
• International Warranty:
  • Warranty terms may vary for international customers. Please consult your local authorized Sondelli dealer or distributor for specific warranty coverage in your country.
  • International customers are responsible for all shipping costs associated with warranty claims, including round-trip shipping.
• Limitation of Liability:
  • The warranty provided herein is exclusive and replaces all other warranties, expressed or implied.
  • Sondelli Guitars’ liability under this warranty is limited solely to the repair or replacement of defective parts or the instrument itself.
  • In no event shall Sondelli Guitars be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

Please note that this warranty statement is an example and should be reviewed and tailored by Sondelli Guitars to accurately reflect their specific warranty policies and terms.

RETURNS – STANDARD AND CUSTOM SHOP ORDERS

At Sondelli Guitars, we strive to provide exceptional instruments and ensure your satisfaction with every purchase. Please review the following return and warranty policy details for both our standard and custom shop orders:

• Standard Orders:
  • For standard orders that are not customized or personalized, you may return the instrument within 14 days from the date of purchase for a refund or exchange.
  • The instrument must be in its original condition with all accessories, packaging, and documentation included.
  • Please note that return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect (see “Manufacturing Defects” section below).
• Custom Shop Orders:
  • Custom shop orders are specially crafted instruments designed to meet your unique preferences, including personalized specifications, finishes, or features.
  • Due to the personalized nature of custom shop orders, these instruments are not eligible for returns or exchanges, except in cases where a manufacturing defect is present.
  • We encourage clear and open communication throughout the custom shop order process to ensure your satisfaction (see “Communication and Collaboration” section below).
• Manufacturing Defects:
  • We take great care in crafting and inspecting every instrument to ensure the highest quality standards.
  • If you receive an instrument with a manufacturing defect, please notify us within [number of days] of receiving the instrument.
  • To initiate a return or exchange for a manufacturing defect, please contact our customer service team with details and supporting evidence, such as photographs or a description of the defect.
• Warranty Coverage:
  • All Sondelli Guitars instruments are covered by our standard warranty against manufacturing defects, regardless of whether they are standard orders or custom shop orders.
  • The warranty coverage period for our instruments is [number of years]. Please refer to the warranty information provided with your instrument for specific details and limitations.
  • Warranty claims for both standard and custom shop orders will be handled in accordance with our warranty policy, which includes repair or replacement of defective parts or the instrument itself.
• Cancellation Policy (Custom Shop Orders):
  • Once a custom shop order is placed and the production process has begun, cancellations or returns cannot be accepted, except in cases of manufacturing defects.
• Communication and Collaboration (Custom Shop Orders):
  • We value clear and open communication throughout the custom shop order process to ensure your satisfaction.
  • Our team will work closely with you during the customization phase, providing detailed information, mockups, or samples to ensure your expectations are met.
  • We encourage you to ask questions, provide feedback, and communicate any specific requirements or preferences to ensure a successful custom order.

Please carefully consider your choices and specifications before placing a custom shop order, as these instruments are non-returnable, except in cases of manufacturing defects. If you have any questions or concerns regarding our return policy, warranty coverage, or the custom shop ordering process, please don’t hesitate to contact our customer service team for further assistance.